Emergency Response & Crisis Comm Plans Essay Example | Topics and Well Written Essays - 750 words

Emergency Response & Crisis Comm Plans - Essay Example The Crisis Centre includes two component parts. The first is the Operational Control Incident Centre (OCIC) which is the corporate command and control centre that provides policy guidelines, responds to enquiries from the media fraternity, and has admission to a wide selection of resources such as key personnel and communication instruments. The second component part is the Emergency Procedures Information Centre (EPIC). EPIC provides the coordination and control of all passenger and family information for the British Airways and liases with activated Telephone Enquiry Centers (TEC’s) worldwide, including the U.S.A. The second component part will support the OCIC in providing information and support (Belliotti, 2008).   However, the British Airways Emergency Response Plan does not mention any background on the anticipated crisis. There is a general mentioning of a possible accident but does not include any further details as to the type of crisis that can occur. In case a crisis does occur, the emergency response plan has outlined various specific actions that will be taken to address the needs of the families of the passengers involved. Detailed sections are included in the plan specifying the most relevant and necessary actions to be taken in case of an accident. The plan contains specific instructions on corporate command and control centre to be carried out by the OCIC and the EPIC. Overall, the plan is well presented with specific sections to address specific issues that are likely to come up in case of an accident. All the anticipated problems are dealt with in the emergency response plan and specifically put the interest of the involved families and stakeholders first. However, the Emergency Response Plan does not highlight the stakeholders on the nature of the accident for which the plan was proposed. It fails to inform the stakeholders on the specific nature of the accident. Considering the nature of the plan, the anticipated